Return Policy

Effective Date: January 1, 2025

Our Commitment

At AKMart.ae, your satisfaction is our priority. If you’re not happy with your purchase, you may return it under the conditions outlined below.

Conditions for Returns

To process a return, please ensure the following:

• The parcel must be unopened, unused, and in its original packaging.
• If the parcel has already been opened, you must report it to us immediately upon receiving it.
• Returns must be initiated within 4 working days of receiving your order.

Return Process

Follow these steps to return your item:

1. Contact our customer support at akmartuae@gmail.com or call us at +971 52 636 5588 to inform us about the return.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Pack the item securely in its original packaging, including all accessories, manuals, and invoices.
4. Ship the parcel back to the address provided by our customer support team.

Refund Policy

Once we receive your returned item and verify its condition, we will process your refund within 7 working days. Refunds will be issued to your original payment method.

Items Not Eligible for Return

The following items cannot be returned:

• Items that are damaged, used, or missing accessories.
• Items returned after the 4 working day period.
• Digital products or subscriptions (if applicable).

Important Notes

- If your parcel arrives in an opened condition, please inform us immediately by contacting our support team.
- Shipping charges for returning items are the customer’s responsibility unless the return is due to a defect or error on our part.

Contact Us

If you have any questions or concerns about your return, please reach out to us at:

Email: akmartuae@gmail.com
Phone: +971 52 636 5588
Address: Dubai, United Arab Emirates